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social-media/docs/product/glossary.md

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# Product Glossary
Use these terms consistently in product docs, specs, UI copy, and code discussions.
## Workspace
Top-level working container for a client account.
An agency may manage multiple workspaces.
Use:
- ownership boundary
- membership boundary
- scoping boundary for content items, assets, comments, approvals, and notifications
Do not use as:
- synonym for internal role
- synonym for team member role
## Agency
Operating organization managing one or more workspaces.
An agency is above the workspace level in the business model.
## Client
Business, brand, or organization represented by a workspace and participating in review and approval flows.
## Campaign
Client-owned body of content work that groups related content items, notes, and timelines.
## Content Item
Primary reviewable unit in the system. Contains metadata, copy, due dates, networks, channels, and linked assets.
Examples:
- one Instagram reel package
- one newsletter draft
- one campaign asset for approval
## Asset
A file or file reference attached to a content item, such as a video, image, or document.
## Asset Revision
Specific version of an asset with traceability to who linked or uploaded it and when.
## Approval Workflow
End-to-end process from draft creation to final approval and publishing handoff.
## Approval Request
Explicit request for one or more reviewers to review a specific content item or revision state.
## Approval Decision
Decision recorded by a reviewer, such as:
- approved
- rejected
- changes requested
## Reviewer
Any person asked to review and approve work, whether internal or external.
## External Reviewer
Client or partner reviewing content without being part of the internal operating team.
## Provider
External production contributor such as a photographer, videographer, editor, or designer.
## Comment Thread
Contextual discussion attached to a content item, asset, or revision.
## Status History
Audit trail of workflow states and transitions over time.
## Network
Publishing platform or distribution surface, such as Instagram, Facebook, YouTube, LinkedIn, or a newsletter system.
Examples:
- TikTok
- Instagram
- Facebook
- YouTube
- LinkedIn
- Newsletter
- X
- YouTube
## Channel
Specific destination, account, handle, page, or feed within a network.
Examples:
- `@MyBrand` on Instagram
- `My Brand Page` on Facebook
- `#Brand` if used as an internal destination label
- a specific YouTube channel
## Ready To Publish
State meaning the required review/approval workflow is complete and the item can move to downstream publishing or handoff.
It does not mean the item has already been published.
## Audit Trail
Chronological record of uploads, comments, approvals, and status changes.